CGU

PREAMBLE

The company sarl LA GRANDTERRE, a limited liability company with a capital of 282,183.13 euros, whose registered office is located at 15 rue du Caroux 38 114 Vaujany (France), registered in the Trade and Companies Register under number 422 854 943 RCS GRENOBLE, represented by Mr Bruno AVEQUE, acting as manager, owns the hotel:

– Le V de Vaujany, located at 469 Place du Rissiou in Vaujany, 38114.

Is referred to below: Establishment, Hotel V de Vaujany.

1. SUBJECT Hôtel le V de Vaujany has 25 rooms classified as 4 stars in the category of tourist hotels, defined by the Tourist Offices of France, departmental federation of Isère, 14 rue de la République 38000 GRENOBLE. The hotel can be reached at +334 76 80 80 71 00 or by e-mail at the following address: reception.hotel@vdevaujany.fr

The general terms and conditions of sale are available on the website: www.hotel-vdevaujany.fr

The Establishment offers on its website Hotel Room Booking Services and other types of accommodation and additional services.

2. BOOKING

The site offers an online booking process for hotel rooms and additional services. The accommodation offers presented on the sites are accompanied by an information sheet including:

If applicable, the type of commercial offer that applies,

A description of the room(s) concerned,

Ancillary services included in the offer,

Cancellation and modification conditions applicable to the reservation,

Where applicable, the special conditions of sale applicable,

Payment terms and conditions,

The General Terms and Conditions of Sale.

The Client selects the services offered on the sites. It is solely responsible for the choice of services and their adequacy to its needs, so that the Institution cannot be held liable in this respect. The reservation is deemed to have been accepted by the Client at the end of the reservation process.

The reservation procedure on the sites includes the following steps:

Step 1: Selection of the arrival and departure date on the home page of the www.hotel-vdevaujany.fr website,

Step 2: Opening of a secure page indicating the offers available for the selected dates indicated, and offering the Client the possibility to specify or modify a choice made (arrival and departure dates, number of room(s), number of people…),

Step 3: Consultation and selection of an offer,

Step 4: Select, if necessary, one or more additional services,

Step 5: Verification of the details of the reservation, its total price and applicable conditions and possible modification of the choices made,

Step 6: Provision by the Client of his contact details,

Step 7: Enter bank details in case of a guarantee request or prepayment,

Step 8: Consultation and acceptance of the General Terms and Conditions of Sale, the Privacy Policy and, where applicable, the special terms and conditions of sale before the reservation is validated by the Client,

Step 9: Validation of the reservation by the Client.

The duration of the contract concluded between the Client and the Establishment corresponds to the duration of the accommodation service provided for in the booking.

The Client certifies the veracity and accuracy of the information provided when booking Services. The Institution reserves the right not to process any reservation made by a person who makes fraudulent use of the site or who does not comply with these General Terms and Conditions of Sale.

When making a reservation, the Customer must provide a certain number of mandatory data, including certain personal data necessary for the processing of the reservation by the Institution, which reserves the right to refuse any reservation in the absence of such data or because of their incorrect nature. The Client must also indicate the number of persons receiving the Services, as well as their age, any minor over 13 years of age being considered an adult.

3. BOOKING CONFIRMATION

The site acknowledges receipt of the reservation made by the Customer by sending an e-mail containing the corresponding reservation number, a summary of the reservation and in particular the Booked Services, the price of the Services, the conditions of sale applicable to the selected rate, accepted by the Customer, the General Conditions of Sale, if applicable, information relating to after-sales service and the contact address to which complaints may be submitted.

The reservation is considered firm and definitive upon receipt of this reservation confirmation e-mail sent by the Establishment to the Client. According to the terms of the reservation, this reservation will only become firm and definitive after the payment of the deposit or the prepayment of the amount of the reservation

4. THE PRICE

The prices relating to the reservation of the Services are indicated before, during and after the reservation. For Accommodation Services, the prices indicated are per room for the number of person(s) and date selected.

When confirming the reservation of a Service, the total price is indicated to the Client in the commercial currency of the Institution: in euros.

Unless otherwise stated on the site, options (e. g. breakfast, half board, full board, etc.) that are not offered at the time of booking the Service are not included in the price. The tourist tax, presented during the Service’s booking process, must be paid directly to the Establishment on site, except in the case of an online pre-payment before the stay, where this amount can be included

Prices take into account the VAT applicable on the day of booking and any change in the rate applicable to VAT will automatically be reflected in the price indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the date of invoicing.

Finally, some promotional offers are only available on the site, are sold exclusively on the Internet and under no circumstances at the reception of the Establishment. (Prices include the provision of accommodation, heating, water, electricity, commissions, fees.) Additional nights to those provided for in the contract are invoiced in addition to the rate in force on the day of the service and are therefore subject to change from the initial rate

The prices mentioned on the sites are subject to change at any time by the Establishment, without prior notice or mention. Only the price indicated in the confirmation of the reservation is contractual.

5. PRICE PAYMENT

Unless otherwise specified, payment of the price of the Services shall be made to the Establishment at the end of the stay. In the event of prepayment, the sums paid constitute a deposit and cannot be refunded to the Client.

6. TERMS OF PAYMENT

Any reservation must be accompanied by a deposit corresponding to 33% of the total price of the stay and any additional services booked at the same time.

This payment must be received within 5 working days after the creation of the account. After this period, the option will be cancelled.
All bookings are considered final as soon as they have been confirmed by us (sending a booking confirmation by email).

Without confirmation from us, a booking cannot be considered definitive.

The full price of the stay and any additional services are due one month before the beginning of the stay. In case of late booking, less than 30 days before arrival, the total amount of the stay will be claimed at the time of booking. In the event of a balance not paid within 30 days of arrival, La Grandterre SARL reserves the right to consider the booking as cancelled and to apply accordingly the cancellation conditions provided for this purpose and defined below.
The bank charges for any cheque or transfer drawn or made to a foreign bank will be charged to the reservation and added to the amount of the reservation.

– 33% deposit at reservation

– The balance to be paid 30 days before the beginning of the stay

– Failure to comply with the terms of payment shall result in the pure and simple cancellation of this contract.

7. PAYMENT METHODS

The Customer provides his payment details, either to prepay the reservation before the stay, or as a guarantee of the reservation. In the event of payment to the Establishment or any other entity, the Customer must present to the Establishment the bank card used to guarantee the reservation or to make the prepayment. The Establishment may also request that he or she present an identity document for the purpose of preventing credit card fraud.

If the Customer has not prepaid his or her stay online, the Establishment may ask the Customer, upon arrival, for a security deposit or an authorization to debit the credit card in order to guarantee payment of the sums corresponding to the services consumed on site.

Payment methods accepted:

– Credit card

Credit card number, without spaces between the numbers, as well as its validity date (it is specified that the credit card used must be valid at the time of stay) and the visual cryptogram as part of a prepayment via the payment platforms mentioned below.

– Cheques

Cheque payable to Hotel V de Vaujany

Postal address: Hôtel Le V de Vaujany 469 Place du Rissou 38 114 Vaujany – France Visa and Mastercard bank cards.

– Transfers according to the following references:

IBAN: FR76 1009 6182 0900 0740 3290 147 – BIC: CMCIFRPP CIC – 33 Avenue de la République, 38 520 Bourg d’Oisans – France

8. ARRIVAL AND DEPARTURE

Rooms will be available from 16:00pm on the day of arrival and must be vacated by 11:00am on the day of departure

9. NO SHOW AND INTERRUPTION OF THE STAY

In the event of non-attendance at the Establishment or late cancellation resulting in a night’s penalty, the Client’s bank details provided at the time of booking will be used to pay the corresponding penalties.

 All bookings made on the site include an arrival time of 16:00 pm and an departure time of 11:00 am. The Client must notify the Establishment in the event of late arrival. In the absence of presentation of the Client on the day of arrival, a night’s penalty will automatically be charged to the Client’s credit card indicated at the time of booking, except in the case of prepayment of the booking on the site.

In the event that the room booked is vacated after the required departure time (11:00 am), an additional night will be charged to the Client as a penalty. Upon request and agreement of the reception or booking service.

Any interruption of the stay before the departure date provided for in the reservation will result in the payment of the full agreed price.

10. CANCELLATION OR MODIFICATION OF A BOOKING BY THE CUSTOMER

In accordance with Article L. 121-21-8 of the Consumer Code, the Services offered on the sites do not allow the exercise of the right of withdrawal provided for in Articles L. 121-21 et seq. of the Consumer Code in respect of distance selling contracts.

Prepayment bookings cannot be modified and/or cancelled. The sums paid in advance constitute a deposit and may not be reimbursed, which will be indicated in the conditions of sale of the tariff brought to the Client’s attention and accepted by him/her.

Some commercial offers on the site include special conditions for cancelling and modifying the reservation, which are detailed in their Special Conditions in the offer description sheet.

Only cancellations due to force majeure will be taken into account for possible refunds, we advise our customers to subscribe to travel cancellation insurance through their bank or any other service that may offer this option.

Unless otherwise specified, cancellation or modification of a reservation is only possible free of charge within a minimum period of 72 hours before the estimated arrival time of the reservation. For any cancellation occurring less than 72 hours before the arrival time (i.e. 15:00), a penalty night will automatically be charged to the Client’s credit card indicated at the time of booking.

In order to modify a reservation on the site, the reservation made must be cancelled under the above conditions and a new reservation must be made.

11. CANCELLATION CONDITIONS

– More than 45 days before arrival, cancellation will be charged for 1 night if the amount does not exceed 33% of the total amount of the rental

– Between 45 and 30 days before arrival: the cancellation will be charged 33% of the total amount of the reservation.

– Less than 30 days before arrival: the cancellation will be charged 100% of the total amount of the reservation.

– Any cancellation must be confirmed by registered letter with acknowledgement of receipt.

– The date of receipt determines the date of modification or cancellation of the reservation.

12. HOTEL STAY

In accordance with the French regulations in force, the Client may be asked to complete a policy form upon arrival at the Institution. In order to verify whether the Client must be subject to this formality, an identity document will be required.

The Institution welcomes certain animals as long as they are kept on a leash or in a cage in the common areas of the Institution. A fixed amount per night and per animal may be requested. For more information on these reception conditions, it is recommended that the Client contacts the Establishment directly. During the entire duration of the stay, the animal remains under the full responsibility of the Client. Animals may be admitted in the dining rooms with the agreement of the room staff

During the stay, the Client undertakes to use the room rented to him in a reasonable and prudent manner. The Institution may ask the Client to leave the Institution without any compensation being paid and to pay the full amount of the Booked Service, in particular in the event of:

– Behaviour contrary to morality or public order,

– Any damage, deterioration, act of vandalism occurring as a result of its own fault or that of its employees or persons in its charge, during the occupation of the premises, on any movable or immovable property, furniture, decoration or any other nature present in the Establishment.

In addition, the Customer shall be required to reimburse the full amount of the damage caused by his actions, the Institution having full power and being able to take any useful action to obtain compensation for the damage suffered.

The Establishment provides Customers with wifi Internet access.

The Client undertakes that the computer resources made available to it will not be used for fraudulent or illegal purposes, and in particular in order to commit any act of infringement of third party rights and/or illegal downloading of works protected by copyright or related rights, sanctioned by Article L.335-2 of the Intellectual Property Code.

13. LOSS OF KEYS BY THE CUSTOMER

A lump sum of €10 per badge will be charged to the Client in the event of loss of the access cards to the establishment.

INSURANCE

La Granterre Sarl requires the Client to take out an insurance policy following this commitment.

14. INTERNAL RULES OF PROCEDURE

In order to simplify the experience of your holiday, an internal regulation is at your disposal in the Establishment.
We thank you for reading it and respecting it.
We would like to point out that it is strictly forbidden to

– Mount skis, ski boots, sleds, any ski equipment, bicycles and other outdoor sports equipment in the rooms or on the balconies

– Hang laundry on the balcony railings.

In the event of failure to comply with these rules, as well as in the event of non-compliance with the internal regulations, we reserve the right to charge a fixed fee of at least 150 € for the damage caused. The omission of personal items inside the rooms when the premises are vacated shall not engage the liability of sarl La GrandTerre.
It is asked to observe the rules of use in the hotel, including the silence after 11pm.

15. REDUCTION OF THE DURATION OF THE STAY

In the event of a reduction in the duration of the stay, for any reason whatsoever, Sarl La Granterre shall in no way be required to refund the amount corresponding to this interruption.

16. SERVICE INTERRUPTION

Interruptions in the operation of the general services of the building (heating, elevator, Wifi, TV, etc…) do not justify a reduction in price, nor damages, if they are not due to an act of will of the sarl La Grandterre. For all that is not provided for in these rental conditions, rental uses are the rule.

17. MEDIATION OF TOURISM AND TRAVEL

After having contacted the service (after-sales, after travel, etc.) and if there is no satisfactory response or no response within 60 days, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his website: www.mtv.travel

18. DATA PROTECTION

As part of its activity and in addition to its IT Security Policy, Le V de Vaujany has implemented strict dedicated processes to meet the personal data protection objectives defined by the RGPD:

– A complete analysis of the risks inherent in the organization of data in the sense of “personal data”.

– The creation of a Register of processing operations carried out in the format recommended by the CNIL.

– The implementation of an alert procedure for internal and external users in the event of a proven compromise or hacking of personal data

Personal data

The information requested from the Client is necessary for the processing and execution of its requests.
The V de Vaujany’s customer file has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL) in accordance with the provisions of the law relating to information technology, files and freedoms of 6 January 1978.
Le V de Vaujany undertakes to protect the Customer’s personal data. All personal data concerning him that Le V de Vaujany has collected is treated with the strictest confidentiality, in accordance with the provisions of the law relating to Data Processing, Files and Liberties of 6 January 1978, as amended by the Law of 6 August 2004.
In accordance with the provisions of articles 38, 39, 40, 40, 41 and 42 of the French Data Protection Act of 6 January 1978, the Client has the right to access, rectify or oppose personal data concerning him at any time.

To do so, he only needs to contact Le V de Vaujany (indicating his first name, surname, address and e-mail) by registered letter to SARL LA GRANTERRE, – 15 rue du Caroux 38 114 Vaujany.

19. PRIVACY POLICY and LEGAL MENTIONS

See our Privacy Policy See our Legal Notice and Cookie Policy.

For the Company LA GRANDTERRE July 5, 2018

Mr Bruno Aveque, Manager